Privacy Policy

Last updated: September 2026

Introduction

moss-loft is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or enrolling in our courses, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you submit forms on our website or enrol in courses, we may collect:

• Full name
• Email address
• Course preferences and selections
• Any additional information you provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To process course enrolments and manage your participation
• To send course-related communications and updates
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit a form or enrol in a course, you consent to our processing of your data for the stated purposes.
• Contract: Processing necessary to fulfil our contractual obligations when you enrol in a course.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist in operating our website and services (under strict confidentiality agreements)
• Legal authorities when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 12 months from last contact
• Student records: 7 years from last course completion
• Website analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

moss-loft
47 Chancery Lane
London WC2A 1PL
United Kingdom

Email: [email protected]